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Van Der Zee interrogates Sy and asks him why he terrorized the Yorkins. Upon being arrested, Sy claims, "I just took pictures." The police apprehend Sy in the parking garage as he attempts to make a break for his car. Inadvertently leaving through an emergency exit, Sy trips an alarm and Van Der Zee pursues him while Outerbridge discovers Will and Maya, physically unharmed but deeply traumatized. After the confrontation, Sy discovers that the police have arrived at the hotel and he attempts to escape. Armed with a knife and a camera, Sy forces the lovers to pose naked in sexual positions while he takes pictures. While detectives Van Der Zee (Eriq La Salle) and Outerbridge (Clark Gregg) discover Sy's obsession, Sy confronts Will and Maya during a rendezvous in their hotel room. Yoshi, another employee who works at SavMart, discovers the pictures and turns them over to Bill, leading to a police investigation against Sy. Sy follows and takes pictures of Bill's young daughter, and sends them to Bill as a threat. Sy comes to hate and envy Will, who has everything Sy longs for, yet does not seem to appreciate what he has. Sy surreptitiously places photos of Will and his mistress, Maya Burson (Erin Daniels), into a packet of photos that Nina was scheduled to pick up at SavMart, in order to make her aware of her husband's infidelity. While inspecting his photos for the last time, Sy discovers that Will is having an affair, and his idyllic conception of the Yorkins as the "perfect" family is shattered.

The next day, his boss Bill (Gary Cole) fires him for a large amount of inexplicable additional prints. Nina asks Sy personal questions about his life, realizing that he is a lonely man, something only Jake had noticed earlier. Sy eventually manages to spark a connection with Nina when he pretends to be interested in a book he noticed she purchased in the store. He is painfully shy and socially inept, however, and his attempts to become closer to the family are gently rebuffed. He fantasizes about being a member of their family and sharing in the love he assumes they feel. Sy secretly makes his own copies of the Yorkins' photos from the film negatives and then puts them on a wall in his apartment in a massive collage.

He idolizes their happiness and affluence, memorizing every personal detail about them. He has developed their photos for years and has developed an obsession with the family. His favorite customers are the Yorkin family: husband Will (Michael Vartan), wife Nina (Connie Nielsen), and their son Jake (Dylan Smith). His work is his life, as he has no one and nothing to go home to at the end of each day he spends his evenings sitting alone in his barren living room, watching television. Every day he labors to ensure his customers get the best quality photos possible. He leads a solitary life outside of the "heaven-like" hyperreality atmosphere of the department store. Seymour "Sy" Parrish (Robin Williams) is a photo technician at SavMart's one-hour photo developing clinic.